Shipping Policy
Shipping Policy
Order Processing
Once your order is placed and payment is confirmed, our fulfillment process begins. Processing time is separate from, and in addition to, delivery transit time.
Order placed & payment confirmed
Your order enters our fulfillment queue immediately. You'll receive an order confirmation email with your order number and item summary.
Processing (1–3 business days)
Your order is picked, inspected, and packaged. Orders placed on weekends or public holidays begin processing the next business day.
Dispatch & tracking notification
Once your order ships, you'll receive a dispatch email with your tracking number. Allow up to 24 hours for tracking to activate.
Delivery to your door
Your order arrives within an estimated 7–15 business days from dispatch. See Section 2 for the full breakdown.
Peak periods
During high-volume periods such as Black Friday, Cyber Monday, and the December holidays, processing may take slightly longer than 3 business days. We'll always communicate significant delays proactively.
Order modifications & cancellations
Need to change or cancel your order? Contact us at info@cankind.com as soon as possible — we can accommodate changes only while your order is still in the processing stage, before dispatch.
Delivery Timeframes
Delivery estimates are measured from the date of dispatch, not the date your order was placed, and reflect typical carrier performance rather than a contractually guaranteed date.
| Destination | Est. Delivery | Tracking |
|---|---|---|
| United States (all 50 states) | 7–15 business days | Included |
Total estimated timeframe
Most orders arrive within roughly 8–18 business days of purchase.
Adding processing (1–3 days) and transit (7–15 days) together gives the full door-to-door estimate under normal conditions.
Business days are Monday through Friday, excluding US public holidays. Timeframes shown are carrier estimates only — Cankind is not responsible for delays caused by carrier disruptions, severe weather, or an incorrect delivery address provided at checkout.
Tracking Your Order
Every Cankind order ships with a tracking number so you can follow your delivery from dispatch to your door.
Order confirmation email
Sent immediately after payment. Save this — it contains your order reference number.
Dispatch confirmation & tracking number
Sent once your parcel is collected by the carrier. Allow up to 24 hours for tracking data to appear.
In-transit updates
Tracking milestones update as your parcel moves. A pause of a few days at one scan point is normal and not a sign of a problem.
Delivery confirmation
A final notification is sent once your parcel is marked delivered.
Tracking not updating?
If your tracking shows no movement for more than 5 business days beyond the estimated delivery date, contact us at info@cankind.com with your order number and we'll open an investigation with the carrier.
Shipping Regions
Cankind currently ships to the United States only, covering nearly all addresses nationwide at no extra cost.
Coverage
- All 48 contiguous states
- Alaska (AK) — no extra charge
- Hawaii (HI) — no extra charge
Restrictions
- P.O. Box addresses may face carrier restrictions
- US territories — contact us to confirm availability
If you're unsure whether your P.O. Box address will be accepted, contact us at info@cankind.com before ordering. We recommend using a physical street address to avoid delivery delays.
Package Issues
While most orders arrive safely and on time, here's what to do if something goes wrong in transit. Always include your order number when contacting us.
Lost package
If tracking shows no movement for more than 5 business days beyond the estimated delivery date, or your parcel hasn't arrived within 30 days of dispatch, contact us at info@cankind.com. Once the carrier confirms the parcel as lost, we'll arrange a full replacement or refund — your choice, at no cost to you.
Wrong item received
Contact us within 7 days of delivery with your order number and a photo of what you received. We'll arrange a prepaid return label and send the correct item, or issue a full refund — at no cost to you.
Damaged item — report within 48 hours
If your order arrives with visible damage, report it within 48 hours of delivery with photos of the outer packaging, inner packaging, and the item itself. Don't discard any packaging — it may be needed as evidence.
Stolen package (porch piracy)
If tracking shows “Delivered” but you can't find your parcel, check with neighbors and around your property first, then contact us within 30 days. We are not liable for parcels confirmed delivered to the correct address that are later stolen, but we will always investigate and work with you and the carrier toward the best resolution.
Contact Us
We aim to respond to all shipping enquiries within 1–2 business days.
Email us
Call us
Before opening a dispute
We strongly encourage you to contact us before initiating a bank dispute or chargeback. Chargebacks typically take 30–90 days to resolve and don't accelerate any carrier investigation — contacting us directly is always the fastest path to a resolution.
Questions about your shipment?
Our team responds within 1–2 business days.
info@cankind.comThis Shipping Policy applies to all orders placed on cankind.com and delivered within the United States. Nothing in this policy limits any statutory right that cannot be excluded under applicable law. Cankind is operated by Peter Hulspas, Sole Proprietorship, Kilarna 150, 66292 Åmål, Sweden. Effective August 25, 2026.