Returns & Refunds
Returns & Refunds
Return Eligibility
If something isn't right with your Cankind purchase, you have 30 days from the date of delivery to request a return. To qualify, your item must meet the conditions below. This is a voluntary commercial policy that operates in addition to your statutory consumer rights.
Eligible for return
- Requested within 30 days of confirmed delivery
- Unused and in the same condition as received
- Original tags, labels, and accessories included
- Returned in original, undamaged packaging
- Accompanied by your order number
- Defective or not-as-described items, at any time
Not eligible for return
- Requested after the 30-day window
- Item used or showing signs of wear
- Item assembled, modified, or altered
- Damage caused by customer misuse
- Missing original tags or packaging
- Items marked “Final Sale” at purchase
Not sure if your item qualifies?
Contact us at info@cankind.com before sending anything back. We'll assess your situation and point you to the best option before you pay for any return shipping.
How to Return an Item
Please don't send anything back without first getting a Return Authorization from us — unauthorized returns may not be processed.
Email us within 30 days of delivery
Contact info@cankind.com with the subject “Return Request — Order #XXXXX”, including your order number and the reason for return. We reply within 1–2 business days.
Receive your Return Authorization
We'll email you a Return Authorization (RA) number and the return address. Please wait for this confirmation before shipping anything — unannounced returns can't always be traced back to your order.
Pack the item securely
Repack the item in its original packaging with your RA number noted inside, along with all original tags and accessories. Items damaged due to inadequate return packaging may not be eligible for a full refund.
Ship with a trackable service
You're responsible for the item until it reaches us, so we recommend a tracked shipping service and keeping proof of postage.
Receive your refund confirmation
Once we've received and inspected the item, we'll email you a Refund Confirmation and process your refund — see Section 3 for timelines.
| Return scenario | Return shipping cost |
|---|---|
| Change of mind / preference | Paid by customer |
| Item is defective or faulty | Prepaid label provided |
| Item damaged in transit | Prepaid label provided |
| Wrong item delivered | Prepaid label provided |
Refund Processing
Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting your return. We do not charge restocking fees.
Our refund commitment
Every approved return results in a full refund — no deductions, no restocking fees.
Once your return passes inspection, we initiate the refund right away and send you a Refund Confirmation email. Your bank or payment provider may then take a few extra days to post the credit.
Cards (Visa/Mastercard)
Refunded within 5–10 business days of approval. Your bank may take a further 3–5 business days to post the credit.
PayPal
Typically refunded within 3–5 business days of approval, returned to your PayPal balance or original funding source.
If you haven't received your Refund Confirmation email or your funds within 15 business days of that email, check your spam folder first, then contact us at info@cankind.com.
Exchanges
We offer exchanges for a different size, color, or variant of the same item, subject to stock availability, within the same 30-day return window.
How to request an exchange
Email info@cankind.com with subject “Exchange Request — Order #XXXXX”, your order number, and the variant you'd like instead. We'll confirm availability before you ship anything back. If your preferred variant is out of stock, we'll issue a full refund instead — we do not offer store credit as a substitute for a cash refund.
For change-of-mind exchanges, you cover the cost of returning the original item; we ship the replacement at no extra charge. For exchanges due to our error (wrong item shipped, defective item), we cover shipping both ways.
Non-Returnable Items
Certain items can't be returned due to their nature. Review this list before purchasing — if a non-returnable item arrives defective, your statutory rights still apply regardless.
Items that cannot be returned
- Personalized or custom-made items
- Digital products delivered electronically
- Hazardous goods not eligible for postal return
- Items explicitly marked “Final Sale”
- Gift cards and store credit vouchers
- Items with a broken hygiene or safety seal
Your statutory rights are not affected
These exclusions apply to our voluntary commercial return policy only. If any excluded item is defective, faulty, or not as described, your statutory rights under applicable consumer protection law still apply — contact us and we'll assess your claim.
Damaged or Defective Items
If your item arrives damaged or develops a fault, contact us within 48 hours of delivery for transit damage, or as soon as a fault is discovered. We cover all return shipping in these cases.
What we cover
- Manufacturing defects and faults
- Transit damage reported within 48 hours
- Wrong item delivered
- All return shipping for the above
What we do not cover
- Normal wear and tear
- Damage from misuse or improper care
- Cosmetic damage not affecting function
- Transit damage reported after 48 hours
Email info@cankind.com with your order number and photos of the packaging and item. We'll respond within 1–2 business days with a prepaid return label and offer you a replacement or a full refund — your choice.
Consumer Rights
Cankind sells to customers in the United States. Your statutory consumer rights under applicable US federal and state law apply in full and are not diminished by this policy.
Important notice
This policy supplements, and does not limit, your statutory rights.
The 30-day return window described here is a voluntary commercial policy offered by Cankind. It operates in addition to any statutory rights you may have. Nothing in this policy waives your rights under federal or state consumer protection law.
There is no single federal law requiring retailers to accept returns, but the Federal Trade Commission requires any return policy to be clearly disclosed — which is what this page does. Certain states have their own additional consumer protection requirements; we comply with all applicable state regulations.
Contact Us
Before escalating to your bank or payment provider, please contact us directly — we can typically resolve issues far faster than a chargeback process, which can take 30–90 days.
Email us
info@cankind.com
Response within 1–2 business days
Call us
Need help with a return or refund?
Email us with your order number and we'll guide you through it.
info@cankind.comThis policy applies to all orders placed on cankind.com by customers in the United States. Your statutory rights under applicable US federal and state consumer protection law apply in addition to this policy and take precedence where more favorable to you. Cankind is operated by Peter Hulspas, Sole Proprietorship, Kilarna 150, 66292 Åmål, Sweden. Effective August 25, 2026.